Are all of your products cruelty free?
Yes, none of our products are tested on animals! Beauty products are for people. We only test on ourselves!
When will my order ship?
You will get a shipping confirmation 1– 3 business days after you place your order.
How much is shipping?
Domestic shipping depends on the weight of your order. Domestic shipping costs averages around $5 but ultimately depends on the weight of your package. International shipping prices start at $11 USD but depend on the weight of your package.
I am a pro makeup artist, do you offer discounts?
At this time we do not.
I am a beauty blogger, and I want to review your products. How can I become an affiliate or a part of PR?
We do not offer an affiliate program at this time. We also do not have a PR list.
Where is my package shipping from?
Do you ship to my country?
We ship worldwide with some exceptions.
How do I track my order?
When you receive your shipping confirmation, please allow 24-48 hours for your tracking number to update. If you do not see a shipping confirmation, check your spam and make sure to add firstname.lastname@example.org to your contact list.
Are your lipsticks scented?
Yes! They vary in scent.
The product that I want is not in stock, when will you restock?
Follow us on Instagram @NineThreeBeauty for all new releases and restock updates. You can also sign up for our mailing list (at the bottom of this website) in order to get updates right to your inbox.
Do you want to carry us in your store?
*We are not offering wholesale at this time*
Please email email@example.com with all wholesale inquires. Please keep in mind that our products are handcrafted. Our wholesale prices will NOT be similar to brands mass produced in factories or made in China. We NOT offer drop shipping or private labeling.
Will I have to pay custom fees?
You may or may not have to pay custom fees, taxes, or duties. We are not responsible for these fees. You may deny the package and when it comes back to us we will issue a full refund if your package has not been opened. If you want it shipped back, custom fees may still apply. Buyer will be responsible for any re-shipping charges.
Do you accept returns?
Due to the nature of our products, we do not accept returns. Safety and contamination concerns prevent us from reselling a product once it leaves our shelves. Please be confident in your choices before placing an order. Of course, if a mistake is made on our behalf, we will fix it as soon as possible.
Contact us through email: firstname.lastname@example.org